Privacy Policy

At Care Property Stays, accessible at www.carepropertystays.nz, we are committed to protecting the privacy of our visitors and customers. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding your personal data under New Zealand law, including the New Zealand Privacy Act 2020.

If you have any questions or need more information about our Privacy Policy, please contact us via email at office@carepropertystays.nz

This Privacy Policy applies only to information collected through our website and is not applicable to information collected offline or through other channels.

Consent

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

When using our website or contacting us directly, we may ask you to provide certain personal information, such as:

Your name
Email address
Phone number
The content of any message and attachments you send to us

We will always make it clear when we ask for personal information and the reasons for it.

How We Use Your Information

We may use the information we collect in the following ways:

To operate and maintain our website
To improve, personalise, and enhance your experience on our website
To understand and analyse how users interact with our website
To develop new services, features, and products
To communicate with you directly or through partners, including customer service, updates, and promotional content
To send you emails regarding services or offers
To detect and prevent fraud or misuse of our services

Log Files

Care Property Stays uses standard log files to track visitors to the site. This includes information such as IP addresses, browser types, Internet Service Providers (ISP), time stamps, referring/exit pages, and click data. This data is not linked to any personally identifiable information and is used to analyse website trends and improve the site’s functionality.

We use cookies to store information about your preferences and the pages you visit on our website. Cookies help us improve your user experience by personalising content based on your browser type and other preferences.

You can choose to disable cookies through your browser settings; however, this may affect your ability to use certain features of the website.

Your Data Protection Rights under the New Zealand Privacy Act 2020

Under the New Zealand Privacy Act, you have rights regarding your personal data. These rights include:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correction: If you believe the personal data we hold is incorrect or incomplete, you have the right to request that we correct or complete it.
Right to Erasure: In certain situations, you may request that we delete the personal information we hold about you.
Right to Object to Processing: You have the right to object to the way we process your data under certain conditions.

If you wish to exercise any of these rights, please contact us at office@carepropertystays.nz. We will respond within a reasonable timeframe, usually within 20 working days.

Data Protection Rights Under GDPR (For EU Residents)

If you are a resident of the European Union (EU), you have additional data protection rights under the General Data Protection Regulation (GDPR). These include:

Right to Data Portability: You have the right to request that we transfer your personal data to another organisation.
Right to Restriction of Processing: You can request that we limit how we use your personal information under certain circumstances.

Protection of Children’s Information

Care Property Stays is committed to protecting the privacy of children using the internet. We do not knowingly collect any personal information from children under 13 without parental consent. If you believe your child has provided us with personal data, please contact us immediately, and we will take steps to remove this information from our records.

To help maintain our properties to the highest standard, we kindly require all guests to pay a refundable bond or a small damage waiver fee. This ensures the space remains clean, well-kept, and enjoyable for everyone.

Changes to this Privacy Policy

Care Property Stays may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. Any updates will be posted on this page, and the "Last Updated" date at the top will indicate when the changes take effect.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: office@carepropertystays.nz

Phone: 0800 53 53 52

Address: 17 Stevens Street, Waltham, Christchurch 8083